Wanderess Ltd Privacy Policy

Last updated: July 2025

At Wanderess Ltd, we are committed to protecting your privacy and ensuring your data is handled responsibly and transparently. This privacy policy explains how and why we collect your personal data across our retreats, workshops, online events, and product store.

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Who We Are

Wanderess Ltd is a UK-based company offering women’s retreats, workshops, creative tools, and online community spaces. We explore feminine archetypes, somatic healing, and storytelling in a trauma-informed and inclusive way.

Website: https://www.wanderess.co.uk
Email: [email protected]
Registered in: United Kingdom

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What Personal Data We Collect & Why

We collect personal information to support your participation in our events, deliver products, and maintain a safe and meaningful experience for all.

1. Retreats & In-Person Events

When you register for a retreat or in-person workshop, we may collect:

• Contact details (name, email, phone)

• Emergency contact information

• Medical or accessibility information (e.g. injuries, conditions, allergies)

• Dietary requirements

• Payment and billing information

• Travel plans (e.g. arrival time, car sharing options)

• Past participation (to help tailor your experience)

This information allows us to deliver the event safely and responsively. Some of this data may be shared with venues, caterers, or facilitators as needed (see below).

2. Online Offerings (e.g. workshops, circles, coaching, Zoom events)

For online events, we may collect:

• Name, email, and any responses submitted via sign-up forms or surveys

• Zoom or webinar registration info

• Contributions made during sessions (optional)

• Consent for recording (where applicable)

Recordings are only made with your permission and are stored securely.

3. Product Purchases (e.g. card decks, downloads, digital courses)

When you purchase a physical or digital product, we collect:

• Name, billing & shipping address

• Email address (for order confirmation & delivery updates)

• Payment details (processed securely via WooCommerce/Stripe/PayPal)

• Purchase history

We use this information solely to fulfil your order, process payments securely, and follow up as needed.

4. Email Newsletters & Marketing

If you opt in to our newsletter, we may collect your:

• Name and email address

• Preferences (e.g. what you’re interested in)

You can unsubscribe at any time via the link in any email.

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How We Use & Share Your Data

We use your personal data to:

• Deliver products and services you’ve requested

• Communicate about event logistics or product delivery

• Personalise your experience based on your preferences and safety needs

• Improve our offerings and community experiences

We only share your data where necessary and always with respect:

We do not sell your data. Ever.

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Cookies & Website Data

When you browse our website or leave a comment, we may collect:

• IP address, browser type, time of visit

• Comment form details

• Anonymised hashes (e.g. for Gravatar)

• Cookies for login, preferences, or analytics

You can manage cookies through your browser settings.

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How Long We Keep Your Data

• Booking and purchase data: up to 7 years (for legal/accounting purposes)

• Comments: retained indefinitely unless removed by user or admin

• Newsletter subscription data: until you unsubscribe

• Zoom/session recordings: stored securely for limited time with consent

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Your Rights (under UK & EU law)

You have the right to:

• Access or request a copy of your data

• Ask us to correct, update, or delete your data

• Withdraw your consent at any time

• Request the removal of data (where legally permissible)

To exercise these rights, contact us at: [email protected]

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Security & Data Storage

Your data is stored securely using GDPR-compliant platforms and encrypted communications. Only authorised team members and facilitators may access sensitive information, and only as needed to support you.

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Data Sharing Outside the UK

Some data may be stored or processed by providers outside the UK (e.g. email tools, Zoom, Stripe). We ensure all services we use comply with international data protection standards and have appropriate safeguards in place.

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Booking Consent & Liability

By booking a retreat or event, you acknowledge that we may share relevant data (e.g. dietary, health) with third parties as needed for your safety and comfort. We do not accept liability for third-party processing outside of our control.

We encourage all retreat participants to take out appropriate travel and cancellation insurance to cover any loss caused by force majeure (e.g. natural disasters, illness, political unrest), as Wanderess Ltd cannot guarantee refunds or repeat delivery in such events.

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Booking Confirmation Emails

When you book an event or retreat, you will receive a confirmation email containing:

• Your booking details

• A link to our full Terms & Conditions and Privacy Policy

• An invitation to complete any necessary health or travel forms

• Contact info for our team

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Questions or Complaints?

We’re here to help and happy to clarify anything about your data.

Email: [email protected]
Supervisory authority (UK): Information Commissioner’s Office (ICO) – www.ico.org.uk

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Summary

We collect only what we need, share only what we must, and treat your data with deep care. Thank you for trusting us to hold your personal information responsibly as part of this meaningful work.