Terms & Conditions
These Terms & Conditions apply to all retreat experiences hosted by Wanderess Ltd (“the Host”, “we”, “us”). By booking a retreat, you (“the Client”, “you”) agree to be bound by the following terms.
1. Retreat Overview
These terms apply to all retreats listed on www.wanderess.co.uk.
Full details of each retreat (including dates, location, accommodation, inclusions, facilitators, and pricing) are set out on the individual retreat booking page.
2. What’s Included
Unless otherwise stated on the retreat page, each retreat includes:
- Accommodation for the duration of the retreat
- Daily meals
- Facilitated workshops, ceremonies, movement or somatic practices
- Group excursions (where applicable)
- A 6-month membership to the Wanderess Circle (online coaching and community support)
All other costs, including but not limited to flights, transfers, visas, insurance, and any additional meals or activities, are the responsibility of the Client.
3. Booking, Payment & Contractual Commitment
A non-refundable deposit (as stated on the booking page) is required to secure your place.
By paying a deposit or entering into a payment plan, you enter into a binding contract for the full retreat fee.
The Client acknowledges that:
- retreat places are strictly limited
- pricing is based on a minimum viable group model
- costs are incurred in advance based on confirmed bookings
Accordingly, the Client is contractually liable for the full retreat fee once booking is confirmed.
4. Cancellation by the Client
All cancellations must be submitted in writing and are effective from the date received.
Because retreats involve fixed, non-recoverable costs and limited group capacity, the following cancellation terms apply:
4.1 Deposit
The deposit is strictly non-refundable in all circumstances.
4.2 Cancellation Charges
- 60+ days before retreat start date:
Client remains liable for the non-refundable deposit plus any non-recoverable costs incurred at the time of cancellation. - 30–59 days before retreat start date:
Client remains liable for 80% of the total retreat fee, reflecting committed supplier costs, accommodation allocations, facilitator fees, and reduced ability to resell places. - Less than 30 days before retreat start date:
Client remains liable for 100% of the total retreat fee, as most or all costs will have been incurred and the place is no longer reasonably resellable.
4.3 Basis of Charges
These charges represent a genuine pre-estimate of loss arising from:
- fixed accommodation and supplier commitments
- international travel and facilitator bookings
- limited group size model
- reduced ability to reallocate places at short notice
The Client acknowledges that cancellation may result in irrecoverable financial loss to the Host.
5. Mitigation of Loss (Resale of Place)
We reserve the right, but are not obliged, to attempt to resell or reallocate a cancelled place.
Where a replacement participant is secured and payment received in full, we may, at our sole discretion, reduce the Client’s cancellation liability by the amount recovered.
We are under no obligation to guarantee resale or replace any cancelled booking.
6. Changes or Cancellation by the Host
We reserve the right to make reasonable changes to retreat details where necessary (including facilitators, itinerary, accommodation of equal standard, or schedule adjustments).
In the unlikely event that we must cancel the retreat (excluding force majeure events), Clients will be offered:
- a full refund of monies paid, or
- transfer to a rescheduled retreat of equivalent value (subject to availability)
If neither option is reasonably possible, a refund will be issued.
The Host is not liable for additional costs incurred by the Client, including flights, accommodation, visas, insurance, or other third-party expenses.
7. Travel Insurance (Mandatory Requirement)
The Client is strongly required to obtain comprehensive travel insurance at the time of booking, including coverage for:
- trip cancellation or interruption
- medical expenses and emergency evacuation
- travel disruption and delays
The Host accepts no responsibility for losses arising from failure to obtain adequate insurance.
8. Client Responsibility
By booking, you confirm that:
- you are responsible for your own health, wellbeing, safety, and participation
- you will disclose any relevant medical conditions, injuries, or allergies in advance
- you are responsible for all travel arrangements and documentation
Participation is at your own risk.
9. Liability Waiver
To the fullest extent permitted by law, Wanderess Ltd and its facilitators accept no liability for:
- injury, illness, accident, loss, theft, or damage
- travel disruption or third-party service failure
- events outside our reasonable control
Nothing in these terms excludes liability for death or personal injury caused by negligence.
10. Force Majeure
Wanderess Ltd is not liable for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to:
- natural disasters
- pandemics or public health emergencies
- war, terrorism, civil unrest
- government restrictions or travel bans
- transport disruption
- illness or incapacity of key personnel
In such cases, we are not obliged to provide a refund, but may, at our discretion, offer rescheduling or credit.
Clients acknowledge responsibility for securing appropriate insurance coverage for such events.
11. Code of Conduct
We are committed to maintaining a safe, respectful, and supportive environment for all participants, facilitators, and staff. Any behaviour that is discriminatory, abusive, threatening, disruptive, or deemed to undermine the safety or wellbeing of the group may result in removal from the retreat without refund.
All participants agree to:
- treat others with respect, care, and confidentiality
- refrain from disruptive, unsafe, or inappropriate behaviour
- respect the integrity and safety of the group space
We reserve the right to remove any participant whose behaviour is deemed unsafe or disruptive, without refund.
12. Media & Consent
By attending, you consent to being included in photographs or recordings taken in a respectful and discreet manner for marketing or community purposes.
You may opt out in writing prior to the retreat.
13. Intellectual Property
All materials, practices, recordings, and content shared remain the intellectual property of Wanderess Ltd and may not be reproduced or distributed without written consent.
14. Governing Law & Disputes
These Terms are governed by the laws of England and Wales.
We are committed to resolving disputes in good faith. Please contact us directly if you have any concerns.
15. Acceptance
By paying a deposit or making any payment towards a retreat, you confirm that you have read, understood, and agree to these Terms & Conditions.